We aim to process and dispatch orders within 1–3 business days. During particularly busy periods, processing may occasionally take a little longer.

Shipping times vary depending on your location and the carrier handling your order. Once dispatched, delivery is generally aimed within approximately 4–8 business days.

International deliveries, customs processing, carrier delays and other circumstances outside our control may occasionally affect delivery times.

Yes. We offer international shipping, with many of our customers located in Australia, the United States and the United Kingdom.

Available shipping options and any applicable costs will be shown during checkout.

Once your order has been dispatched and tracking becomes available, you'll receive your tracking information.

Depending on the shipment, you may be able to track your order through our website or by using the tracking number with the relevant carrier or supported tracking service.

Tracking can sometimes take time to update after dispatch. Carrier scans and international transfers may cause temporary gaps.

If your tracking has not updated for an extended period or your delivery appears significantly delayed, please contact our support team and include your order number.

We offer a 14-day return window.

If you need to request a return, please contact our support team within 14 days of receiving your order and include your order number and details about the return.

Our team will provide the appropriate next steps.

If your order arrives damaged, please contact us through the return process and include your order number and clear information about the issue.

Photos may be requested so our team can assess the situation.

Once a return or refund has been approved, our support team will provide the relevant refund information.

The time it takes for funds to appear may also depend on your payment provider.

We may be able to cancel your order if you contact us before it has been processed, fulfilled or shipped.

Please contact us as soon as possible. Once fulfilment or shipping has begun, cancellation may no longer be possible.

If your order has not yet been processed or shipped, we may be able to update your delivery information.

Please contact us as soon as possible with your order number and correct address.

International orders may be subject to customs duties, taxes, import charges or other fees depending on the destination country.

Any applicable charges are the responsibility of the customer unless otherwise stated during checkout.

Yes. International shipments may occasionally be delayed while being processed by customs authorities.

Customs processing times are outside our control.

Available payment methods will be displayed securely at checkout.

Product-specific information such as dimensions, materials, compatibility, features and what's included can be found on the relevant product page where applicable.

Please check the product page first. If your question isn't answered there, contact our support team and include the product name or link.